Archives: Articles

Accessing Servers Behind a Firewall

You can securely access the servers behind your firewall by installing our Enterprise Server, available for download here: http://www.itmanager.net/download/ Then install the Enterprise Server on a server behind your firewall: Select Private Networks in ITmanager.net appliction Access a Windows Machine Go to ITmanager.net Download Page Download for Windows Complete the Setup Wizard Use the Same […]

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Using “Tools” to Ping Servers on a Private Network

Unfortunately, the ITmanager.net “Tools” do not yet support connecting through the Enterprise Server. However, it will be coming soon! Still have questions? Send us an email: support@itmanager.net […]

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Understanding how Keychain is Securely Encrypted

The ITmanager.net Keychain is encrypted on the client side with AES using a hash of the account password. The clients store the encryption key based on the user password and use that decryption key to decrypt the keychain when needed. The keychain is encrypted using a hash of your username and password.  The password is […]

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Setting up Amazon Web Services Administration

To setup Amazon Web Services administration on the ITmanager.net service, you will need your Access Key ID and Secret Access Key. You can get the Access Key ID and Secret Access Key by following these steps in the AWS Management Console: Sign in to the AWS Management Console by clicking on this link: aws.amazon.com/console/ Open […]

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Enabling and Using the ITmanager.net and 1Password Extension

Install 1Password Enable the extension: Launch Safari Tap the share button in the middle of the bottom toolbar to bring up the share sheet. Slide the bottom row of icons (just above the Cancel button) all the way to the left Tap the bottom More icon Tap the switch next to 1Password in the Activities […]

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“fault.RestrictedVersion.summary” Error Message When Controlling a Virtual Machine

If you are seeing the error “fault.RestrictedVersion.summary” while trying to view your VMware Virtual Machines on your ESXi hosts, it is likely because you are using the free version of ESXi. In order to manage an ESXi host with IT Manager the ESXi host must be licensed with VMWare. Still have questions? Send us an email: support@itmanager.net […]

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Managing a VMware Virtual Machine

Power Off VMware Virtual Machine Connect to vCenter Select Virtual Machines Select a Virtual Machine Select the three dots in top right corner Select Power Off Confirm Power Off A How To Video demonstrating how to power off a VMware Virtual Machine on Android:   Power On VMware Virtual Machine Connect to vCenter Select Virtual […]

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Managing a VMware Host

Connect to vCenter Select Hosts Select a specific Host Select either Stop, Restart, Disconnect or Enter Maintenance Mode in top right corner A How To Video on managing a VMware Host for Android: Still have questions? Send us an email: support@itmanager.net […]

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Connecting to a VMware Console

1. Open up your list of Services 2. Select VMware in your list of Servers 3.When VMware opens click on Virtual Machines 4. A list of your Virtual Machines will be displayed click on the Virtual Machine that shows the Console: 5. After the Virtual Machine opens, select Open Console:     6. The VMware […]

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Adding a VMware Connection

Select the + in the top right corner Select VMware from Services Add connection information and select Done A How To Video on adding a VMware Virtual Machine to your ITmanager.net Server List on Android: Still have questions? Send us an email: support@itmanager.net […]

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