Category: App Specifications

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What versions of iOS do you support?

The IT Manager iOS App is supported on iOS 7.0 or later. The App runs on iPad, iPhone, iPod Touch and the Apple Watch. The IT Manager app for iOS can be downloaded here: https://itunes.apple.com/app/id523631652 […]

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What versions of Android do you support?

The IT Manager Android App is supported on Android 4.0.3; Ice Cream Sandwich, and up. The IT Manager app for Android can be downloaded here: https://play.google.com/store/apps/details?id=com.smarterapps.itmanager […]

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What features are available in each app?

Feature Android   iOS   BlackBerry Web App Server Monitoring ✓ ✓ ✓ ✓ Windows Services ✓ ✓ ✓ ✓ Windows File Explorer ✓ ✓ Windows Event Viewer ✓ ✓ Active Directory ✓ ✓ ✓ ✓ VMware ✓ ✓ ✓ SSH & Telnet ✓ ✓ ✓ ✓ VNC, ARD & RDP ✓ ✓ ✓ ✓ […]

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What browser versions do you support?

The ITmanager.net Web App is supported on Firefox, Chrome, Safari and Internet Explorer 10+. The App does not support Internet Explorer 8 or 9. The ITmanager.net Web App can be accessed by logging in here: https://www.itmanager.net/account/login/ […]

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What are the IP Addresses of your servers so that I can whitelist them?

The ITmanager.net servers use the Amazon US East (Northern Virginia) IP public address ranges: This list can also be found here: https://ip-ranges.amazonaws.com/ip-ranges.json […]

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The ITmanager.net app on iPhone/iPad is crashing; how do I get the crash logs?

This method involves syncing your device with iTunes.  After syncing, crash reports will be copied to a specific location on your hard drive.  This method is also documented at https://developer.apple.com/library/ios/#qa/qa1747/_index.html. Sync your device with iTunes on your desktop. After syncing, look for crash logs in the correct directory.  See below for a list of directories […]

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How do I setup the IT Manager App for two factor authentication?

To setup the IT Manager App for two factor authentication you just need to setup the following under Settings: 1) Enable Password Lock 2. Select Two Factor Authentication 3. Using the Google Authenticator app, either scan the barcode displayed in IT Manager or enter the Manual Code 4. Enter the code provided by the Google Authenticator to complete the setup […]

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What browser versions do you support?

The ITmanager.net Web App is supported on Firefox, Chrome, Safari and Internet Explorer 10+. The Web App does not support Internet Explorer 8 or 9. […]

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