Category: App Specifications

Home Support App Specifications
Supported iOS Versions

The ITmanager.net iOS App is supported on iOS 9.0 or later. The App runs on iPad, iPhone, iPod Touch and Apple Watch. The ITmanager.net app for iOS can be downloaded here: https://itunes.apple.com/app/id523631652 Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net Submit a support request and we will get back to you as soon […]

Read More…

Supported Android Versions

The ITmanager.net Android App is supported on Android 4.1, Jellybean, and up. The ITmanager.net app for Android can be downloaded here: https://play.google.com/store/apps/details?id=com.smarterapps.itmanager Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net Submit a support request and we will get back to you as soon as possible! […]

Read More…

Available Features on Each Device Application

Feature Android   iOS   BlackBerry Web App Server Monitoring ✓ ✓ ✓ ✓ Windows Services ✓ ✓ ✓ ✓ Windows File Explorer ✓ ✓ Windows Event Viewer ✓ ✓ Active Directory ✓ ✓ ✓ ✓ VMware ✓ ✓ ✓ SSH & Telnet ✓ ✓ ✓ ✓ VNC, ARD & RDP ✓ ✓ ✓ ✓ […]

Read More…

Supported Browser Versions

The ITmanager.net Web App is supported on Firefox, Chrome, Safari and Internet Explorer 10+. The App does not support Internet Explorer 8 or 9. The ITmanager.net Web App can be accessed by logging in here: https://www.itmanager.net/account/login/ Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net Submit a support request and we will get back to […]

Read More…

The IP Addresses That ITmanager.net Servers Use

The ITmanager.net servers use Amazon IP public address ranges that are assigned dynamically by Amazon Web Services. The address can change over time, as we run our servers on multiple load balanced systems hosted at Amazon AWS. The list can also be found here: https://ip-ranges.amazonaws.com/ip-ranges.json Still have questions? Call us at: 1-800-371-4841 Send us an […]

Read More…

Getting ITmanager.net Crash Logs

This method involves syncing the device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at: https://developer.apple.com/library/ios/#qa/qa1747/_index.html. Sync the device with iTunes on your desktop After syncing, look for crash logs in the correct directory.  See below for a list of directories […]

Read More…

Setting ITmanager.net for Two Factor Authentication

Under Settings, enable Password LockSelect Two Factor Authentication Using the Google Authenticator app, either scan the barcode displayed in ITmanager.net or enter the Manual Code Enter the code provided by the Google Authenticator to complete the setup Still have questions? Call us at: 1-800-371-4841 Send us an email: support@itmanager.net Submit a support request and we will get back to […]

Read More…