Here is how you find the ITmanager.net App Logs on your Android device: The app logs help us better diagnose the issue that is occurring in ITmanager.net on the Android device. Recreate the issue first on your mobile device. This is so the issue will appear in the logs. -Then in ITmanager.net click on the […]
Here is our Security White Paper that details how ITmanager.net’s RMM solution can securely help you manage and monitor your IT Infrastructure wherever you are 24/7. Security White Paper – view/download Still have questions? Send us an email: support@itmanager.net […]
Here is our product data sheet that details how ITmanager.net’s RMM solution can help you manage and monitor your IT Infrastructure wherever you are 24/7. Product Data Sheet – View/Download Still have questions? Send us an email: support@itmanager.net […]
We are happy to help answer your Log4j concerns. None of our backend systems run java thus we are not affected by Log4j, all our backend systems run on nodejs. Our Android app uses java, but it does not use the Log4j library, it instead uses native Android logging, as well the Android OS does […]
The ITmanager.net iOS App is supported on iOS 9.0 or later. The App runs on iPad, iPhone, iPod Touch and Apple Watch. The ITmanager.net app for iOS can be downloaded here: https://itunes.apple.com/app/id523631652 Still have questions? Send us an email: support@itmanager.net […]
The ITmanager.net Android App is supported on Android 4.1, Jellybean, and up. The ITmanager.net app for Android can be downloaded here: https://play.google.com/store/apps/details?id=com.smarterapps.itmanager Still have questions? Send us an email: support@itmanager.net […]
Feature Android iOS BlackBerry Web App Server Monitoring ✓ ✓ ✓ ✓ Windows Services ✓ ✓ ✓ ✓ Windows File Explorer ✓ ✓ ✓ ✓ Windows Event Viewer ✓ ✓ ✓ ✓ Active Directory ✓ ✓ ✓ ✓ VMware ✓ ✓ ✓ SSH & Telnet ✓ ✓ ✓ ✓ VNC, ARD & RDP […]
The ITmanager.net Web App is supported on Firefox, Chrome, Safari and Internet Explorer 10+. The App does not support Internet Explorer 8 or 9. The ITmanager.net Web App can be accessed by logging in here: https://www.itmanager.net/account/login/ Still have questions? Send us an email: support@itmanager.net […]
The ITmanager.net servers use Amazon IP public address ranges that are assigned dynamically by Amazon Web Services. The address can change over time, as we run our servers on multiple load balanced systems hosted at Amazon AWS. The list can also be found here: https://ip-ranges.amazonaws.com/ip-ranges.json Still have questions? Send us an email: support@itmanager.net […]
This method involves syncing the device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at: https://developer.apple.com/library/ios/#qa/qa1747/_index.html. Sync the device with iTunes on your desktop After syncing, look for crash logs in the correct directory. See below for a list of directories […]
