Getting Crash Logs

Home Support App Specifications Getting Crash Logs

This method involves syncing the device with iTunes. After syncing, crash reports will be copied to a specific location on your hard drive. This method is also documented at:

  1. Sync the device with iTunes on your desktop
  2. After syncing, look for crash logs in the correct directory.  See below for a list of directories for each operating system:

    Operating System


    Mac OS X:


    Windows XP

    C:\Documents and Settings\<USERNAME>\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

    Windows Vista or later:

    C:\Users\<USERNAME>\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\<DEVICE_NAME>

    (NOTE FOR MAC USERS: ~/Library is hidden by default on Mac OS X.  To easily access this folder open the Finder application then hold the “option” key while clicking on the “Go” menu. A menu item for “Library” will appear. Select that, then continue navigating to Logs, CrashReporter, etc.)

  3. In this directory, look for files starting with “

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