Find Answers to FAQs in Our New Knowledge Base

We have always been happy to help IT Administrators get started with their free trial of our remote network management and monitoring software. We already offer email, phone or website chatting support, and we have now greatly expanded our website’s support section to make it even easier to get up and running.

Frequently Asked Questions

Our online knowledge base is full of answers to the questions that we are asked the most, such as:
How do I monitor internal servers?
How do I move a Service into a Folder?
How do I add an Active Directory connection?

Step By Step Instructions and Videos

On top of having answers to our most Frequently Asked Questions, our online knowledge base also has detailed, step-by-step instructions for overcoming the most common hurdles people face while installing and using In many cases, we also provide video tutorials.

Get Support Via Phone, Email, Chat or Find Answers Online

Our online knowledge base is perfect for do-it-yourselfers who would prefer to get started without calling or emailing us. However we still offer phone, email and website chat support. We would love to hear from you! To contact us, call us at 1-613-853-3626, email us at, or chat with us on our website.

Visit the Knowledge Base

You can visit our knowledge base on the support page.