“Cannot Connect To API.” Error Troubleshooting

Home Support ITmanager.net Enterprise Server “Cannot Connect To API.” Error Troubleshooting

When installing the ITmanager.net Enterprise Server, if you encounter an error message saying “Cannot connect to API.”, such as below, please try the following steps:

Solution 1:

Make sure the computer is connected to the internet.

Try connecting to www.itmanager.net from that computer and see if it connects.

Solution 2:

Make sure the date/time on the computer is correct.

If the date/time is incorrect this causes the SSL certificate to fail, preventing the computer from connecting to secure websites like ours.

 

Still have questions?

Call us at: 1-800-371-4841
Send us an email: support@itmanager.net
Submit a support request and we will get back to you as soon as possible!