ITConnect in Canfield, Ohio is a Managed Service Provider (MSP) delivering scalable solutions for clients across the city. The owner, Nathan Deremer is delivering his expertise to 250 Active Directory end users, 15 Active Directory groups, 10 distributed computing environments and 5 virtual private servers with primary users operating on Windows and Linux platforms.

How Helps

For Nathan, the Active Directory integration with Windows Server is used most often and he finds it seamless. It allows his team to tackle the projects and tasks that his clients assign much faster, and without needing a PC. He also appreciates how the VPN connector provides security on the go. The additional functionality that allows for typing in O365 and Exchange rivals proprietary solutions for other MSPs with a more reasonable pricing structure. 

It is often difficult to monetize the value of time saved when comparing one solution to another but Nathan is convinced that he is able to complete problem solving tasks in a more efficient manner which in turn means he is more cost effective. He believes that his tangible savings per month are at minimum, $250-300 in licensing cost.

“When I take into consideration that my competitors are on average resolving issues in 2 to 5 days while my clients are receiving technical support in under 2 hours, I can truthfully say that I’m able to rival firms that are twice our size. actually allows me with confidence to extend the support we offer in our Support License Agreement (SLA).” – Nathan Deremer