Category: Company

The Next Level: New Pricing Tiers Have Arrived!

We are switching from our flat rate pricing model to tiered pricing in recognition of all the new features that we have added over the years.

The mobile app and service has always had one price but this one-size-fits-all approach only fits a limited number of customers. Starting today, we are offering four different prices with different levels of functionality and support to make our service attractive to all sizes of business as well as home users.

It is very common for small companies to offer flat rate pricing as they have one product and therefore one price. Our new variety of pricing tiers reflects our growing list of features which we have grouped into packages at different prices targeting different types of IT Administrators.

Our four tiers are Lite, Standard, Professional and Enterprise. Here is a link to the detailed features and support characteristics of the new pricing tiers:

The Lite version is targeted at home users or individual IT Admins. The Standard version includes Windows administration and we expect small IT teams may opt for this level of functionality. The professional tier contains all of our standard features and we expect medium-sized IT departments or MSPs will choose this level of functionality.

The main feature of the Enterprise version is the custom API that allows a company with IT Developers to utilize our APIs to build a custom integration to monitor or manage any app, website or hardware appliance. We envision this would be most attractive to larger corporate IT departments.

All of our existing customers will be subscribed to the Professional plan at the same price that they are currently paying.

We also continue to offer month to month pricing but at a 20% premium. So you can subscribe to the Lite tier at $5 per month if you pay $60 for the whole year. If you want to subscribe to the Lite tier and pay every month, the price would be $6 every month.

If you have any questions about the pricing changes, we would love to hear from you.  Please email Or call Sean Murphy at 1-800-371-4841×702 in North America or 1-613-404-5814 internationally.

There is an interesting blog post on Saas Pricing models on the CoBloom blog here:

The Kissmetrics blog also has a post with a bunch of different examples of pricing strategies here:

Thank You to All of Our Customers For Another Great Year

2015 has been a busy year for the team at We added hundreds of new customers including Disney, Yokohama, Samsonite and the Vancouver Police Department.

We also greatly enhanced the feature set of the service by adding the following features:

– Server monitoring for Android, iOS and BlackBerry

– A keychain feature

– Support for the Apple Watch

– Integration with PagerDuty

We also passed 50,000 downloads on both Google Play and the Apple App Store.

With so much going on, it’s always nice to take a break at the end of the year to relax, and we would like to express our appreciation to all of our customers for their support. We sincerely appreciate all of the feature requests and product enhancements that our customers suggest that help us make the service more useful.

We want to wish everyone a very happy holiday season and the very best for 2016!

Celebrate the Holidays with New Mugs!

Free IT Manager Mug

All December, we are giving away free coffee mugs to anyone who purchases an license!

We are celebrating the holidays at by giving a coffee mug to our new customers who purchase a new subscription or to existing customers who add additional licenses to their subscriptions.


Are you are currently happy with your subscription setup, but still want a mug?

We have good news!

You can also “earn” a free mug by inviting a friend to try the service with our new referral program. If your friend decides to purchase a license, we will send both you and your friend a free mug, as a thank you.


The sales team asked me to add that quantities are limited, so you might want to act soon so that you don’t miss out!

Happy Holidays!

Find Answers to FAQs in Our New Knowledge Base

We have always been happy to help IT Administrators get started with their free trial of our remote network management and monitoring software. We already offer email, phone or website chatting support, and we have now greatly expanded our website’s support section to make it even easier to get up and running.

Frequently Asked Questions

Our online knowledge base is full of answers to the questions that we are asked the most, such as:
How do I setup the Private Network Connector?
How do I move a Service into a Folder?
How do I add an Active Directory connection?

Step By Step Instructions and Videos

On top of having answers to our most Frequently Asked Questions, our online knowledge base also has detailed, step-by-step instructions for overcoming the most common hurdles people face while installing and using In many cases, we also provide video tutorials.

Get Support Via Phone, Email, Chat or Find Answers Online

Our online knowledge base is perfect for do-it-yourselfers who would prefer to get started without calling or emailing us. However we still offer phone, email and website chat support. We would love to hear from you! To contact us, call us at 1-800-371-4841, email us at, or chat with us on our website .

Visit the Knowledge Base

You can visit our knowledge base on the support page:

From Smarter Apps to

“Why does have games in the app store?” is frequently asked by our users. The answer to this question begins with our CEO and President, Paul Dumais and David MacFarlane.


The two started their journey as the creators of the first successful remote network admin app, Idokorro Mobile Admin between 2002 and 2008. Idokorro Mobile Admin gave access to mobile IT administration that BlackBerry users had never experienced before. In 2008, Paul and Dave decided to join BlackBerry and were responsible for creating BlackBerry App World which was launched on April 1, 2009.

While working for BlackBerry, they noticed that many popular iPhone and Android apps were not available on BlackBerry because BlackBerry had a much smaller market share and building apps for BlackBerry was more difficult at the time. Apps like YouTube, Instagram, Angry Birds and Plants vs Zombies were hugely popular but were not available on BlackBerry.


Joining forces with Co-Founder Krista House, they started Smarter Apps in 2010 and began making apps and games initially for BlackBerry but eventually for iOS and Android as well. These apps were downloaded by tens of millions of users all over the world and are still used by millions of people today.

The declining market share of BlackBerry in 2012 and the rise of Android and the iPhone was an opportunity to create a mobile-first set of network administration tools for IT Administrators. The Smarter Apps team decided to go back to their roots and focus all their efforts on creating the best all-in-one network administration service.

The product was called and initially only supported remote administration of Google Apps and Amazon Web Services. The first version of was released in October of 2012 and the company officially changed it’s name to in February of 2014.


Today, popular games by Smarter Apps like Angry Farm, Zombie Attack, Little Generals, and InstaPhoto are still available in app stores. The existing Smarter Apps games provided a revenue stream funding the initial development of the product. Today the team is solely focused on improving the platform and giving network administrators the best product possible. 2014 Year in Review and a Preview of 2015

What a year it has been for!  Our goal has always been to continue adding features to make the product much more valuable for all our existing and new customers.  Here’s a summary of some of the features we added this past year.

  • January: Released 2.0 for Android with Amazon Web Services management, Ping & Traceroute
  • February: Released 2.2 for Android with new VMware features, Subnet Calc, Whois
  • March: Released 2.6 for iOS with Active Directory
  • April: Released 2.7 for iOS and 2.3 for Android with VMware enhancements
  • June: Released 3.0 with Private Network Connector built-in VPN
  • July: Released 3.1 for Android with Windows Services, File Explorer, Event Logs
  • September: Released the Web app, can now be used on any computer!
  • October: Released 3.2 for iOS with iPhone 6 and 6 Plus support
  • November: Released 3.2.10 with improvements to mouse cursor in RDP, VNC and ARD

Active Directory Web Client -

The new web app – Active Directory.

We have some very exciting new features planned for 2015 including an integrated Monitoring and Notifications solution, Apple Watch app, HyperV, Powershell as well as completing feature parity between our Web, iOS, BB10 and Android apps.

We want to thank all of our existing customers for their ongoing support as we welcome a whole new group of customers in 2015. Please keep the feature requests coming so that we can add the features you need the most.

All the best for 2015!

The Team


Happy Holidays from the Team

Happy Holidays from providing Remote Network Administration Software As A Service

While you’re out of the office enjoying the holidays, this is the perfect time to use the service.  Monitor and control your servers and networks from your smartphone, tablet or our new Web App.

We hope that the service saves you an unexpected trip into the office to fix an IT problem this holiday season. Be prepared to really enjoy your holidays…activate on your tablet, smartphone or web app before the holidays begin!

Seasons Greetings and best wishes for a safe and happy New Year!

The Team

Why Ottawa is a Great Place to Build a Startup

When we chose to start our latest company, we knew that being located in Ottawa would give us a huge competitive advantage, due to the availability of so many talented software developers.  Throughout my career which has consisted of founding three startups and working at large companies such as RIM, Corel and Sun, I’ve built a network of great people and hired hundreds of developers into my teams.  Hiring those within your network is the best way to build high quality teams. Living in a city such as Ottawa facilitates creating those connections, as everyone I know has worked with another mutual friend in the past.

While I was creating the App Store at BlackBerry, our Waterloo and Silicon Valley teams had difficulties finding new developers. On the other hand, my team in Ottawa could hire people as quickly as we were given new hiring quotas. We hired 65 high quality software developers for my team in a matter of months and the first release of Blackberry App World was shipped in 6 months.

Ottawa has an exceptional support network for aspiring entrepreneurs. There are several events such as Tech Tuesdays, AccelerateOTT, Mobile Mondays, Startup Weekends, as well as valuable organizations such as Invest Ottawa, Wesley Clover, and TheCodeFactory that assist startups with office space, mentoring and much more.  I’m very excited about the plans by the City of Ottawa to develop Bayview Yards into a high-tech hub for startups. This will be an extremely advantageous place for brand new startups to connect and collaborate on a daily basis.

Bayview Yards Rendering, courtesy Ottawa Sun
Bayview Yards Rendering, courtesy Ottawa Sun

Ottawa has a long history of successful technology companies, starting with BNR, Nortel, Mitel, Corel, Newbridge, and now more recently startups including Shopify, Halogen Software, N-able, QNX, 360PI, and multiple others. Currently, there are over 1900 tech companies in Ottawa.

Ottawa has many universities and colleges with excellent high-tech programs. There’s a constant flow of young, energetic and creative talent flowing out of these schools. I’ve been able to hire dozens of students from the University of Ottawa, Carleton University and Algonquin College, many of whom still work with me today as full time employees.

We’re also lucky in Ottawa to have easy access to the Canadian federal government. The headquarters of NRC as well as CRA are here in Ottawa allowing us to meet face to face with the people who operate the IRAP and SR&ED programs directly.  In my opinion, this gives us a huge advantage to maximize the utilization of these programs. The balance of government workers and technology workers in Ottawa is also a huge advantage when one industry has a downturn or upswing, as they can balance each other out. This allows for a very good level of stability in the local economy.

Ottawa is also a great place to live, with lots of parks, museums, festivals, celebrations, and the Rideau Canal offering lots of options for summer and winter sports. The Ottawa Airportis new and modern with short (~1 hour) direct flights to all major east coast cities as well as reasonable direct flights to Europe, making it an easy city to travel from.  Ottawa has won several quality of life awards and is highly rated in the best places to live around the world.  I’ve lived in both Silicon Valley and Waterloo, but I always moved back to Ottawa since it is truly the best place to build a startup.