PagerDuty Integration Guide Here's how to set up ITmanager.net with PagerDuty
ITmanager.net is an all-in-one enterprise server and network administration service with users of all sizes all over the world. Our software unifies common server management tasks onto any smartphone, tablet or computer. Integration of PagerDuty is available in the ITmanager.net iPhone, iPad, BlackBerry, Android and Web apps.
Should you have any questions regarding this integration please contact ITmanager.net Customer Care at firstname.lastname@example.org or call us at 1-800-371-4841.
Go to Services and click Add New Service
Enter "ITmanager.net" as the Service Name
Click on Select a tool under the Integration Type and then in the drop down menu, select ITmanager.net
Click Add Service
Once the service is created, you'll be taken to the service page. On this page, you'll see the "Service API key", which will be needed when you configure ITmanager.net to send events via PagerDuty.
In the ITmanager.net App
Open the app, click on Settings on mobile apps or your User Name in the Web App
Click on My Company on mobile apps or Company Settings in the Web App
Enter the "Service API key" from above into the PagerDuty Key field
iOS Setup Key
Android Setup Key
Web Setup Key
Configure which ITmanager.net monitors will send events to PagerDuty
When configuring a monitor in ITmanager.net you must indicate what to notify when this monitor generates an event. To send notifications via PagerDuty, select the "Notify PagerDuty" switch.
iOS Enable PagerDuty
Android Enable PagerDuty
Web App Enable PagerDuty
PagerDuty will be notified whenever a new downtime event is triggered, as well as when the service returns to normal. You must enable this setting on all monitors you want to send to PagerDuty.