Getting Started

ITmanager.net is an all-in-one enterprise server and network administration service with users of all sizes all over the world. Our software unifies common server management tasks onto any smartphone, tablet or computer. Integration of PagerDuty is available in the ITmanager.net iPhone, iPad, BlackBerry, Android and Web apps.

Should you have any questions regarding this integration please contact ITmanager.net Customer Care at support@itmanager.net or call us at 1-800-371-4841.

In PagerDuty

  1. Go to Services and click Add New Service
    PagerDuty
  2. Enter "ITmanager.net" as the Service Name
    PagerDuty Setup
  3. Click on Select a tool under the Integration Type and then in the drop down menu, select ITmanager.net
  4. Click Add Service
    PagerDuty Setup
  5. Once the service is created, you'll be taken to the service page. On this page, you'll see the "Service API key", which will be needed when you configure ITmanager.net to send events via PagerDuty.

In the ITmanager.net App

  1. Open the app, click on Settings on mobile apps or your User Name in the Web App
  2. Click on My Company on mobile apps or Company Settings in the Web App
  3. iOS Setup

    iOS Setup

    Android Setup

    Android Setup

    Web Setup

    Web Setup
  4. Enter the "Service API key" from above into the PagerDuty Key field
  5. Click Save
  6. iOS Setup Key

    iOS Setup Key

    Android Setup Key

    Android Setup Key

    Web Setup Key

    Web Setup Key

Configure which ITmanager.net monitors will send events to PagerDuty

When configuring a monitor in ITmanager.net you must indicate what to notify when this monitor generates an event. To send notifications via PagerDuty, select the "Notify PagerDuty" switch.

iOS Enable PagerDuty

iOS Enable PagerDuty

Android Enable PagerDuty

Android Enable PagerDuty

Web App Enable PagerDuty

Web App Enable PagerDuty

PagerDuty will be notified whenever a new downtime event is triggered, as well as when the service returns to normal. You must enable this setting on all monitors you want to send to PagerDuty.